Call listening software
Order entry verification and confirmation can be easily accomplished when your calls are recorded. Digital message recording is also another means or media for your customers to communicate with you. Using our call monitoring feature, call centers now have the ability to record and retrieve phone conversations in real time.
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Administrators can selectively record specific agents, all agents, certain campaigns, randomly, or even provide an agent with the ability to record on demand. Additionally, the recording option can be customized to meet virtually any set of business rules. Finally, since our digital call recording system was developed by DSC, support is performed by just one vendor, not many.
Contact DSC to learn more about our call monitoring solutions. For a complete list of call processing features, please visit our phone features web page. Phone Applications with Call Monitoring Recording and call monitoring are standard features in our computer telephony Softphone software and API library.
Call monitoring can now be a standard feature within any existing telephone application that requires phone system interaction.
Listen, Listen, Listen to your customer conversations – Call Recordings
To obtain additional information about these products, please visit our CTI Software web page. This feature enables reps to automatically capture call recordings in Salesforce.
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Voice conversations enable managers to hear exactly what transpired during calls and then annotate recordings with actionable feedback. RingDNA also helps reps disable call recordings in certain states and countries automatically, helping to ensure call compliance.
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